ASOS Returns Policy
ASOS have taken returns online! You’ll no longer receive a paper returns slip or returns label with your order – instead, you can now create your return through your ASOS account, no paper or printer required!
Returning an unwanted item?
ASOS gets it, sometimes something just doesn’t work for you and you want your money back. As long as an item is still in its original condition, ASOS accept returns for free, subject to the rules below, which includes rules about fair use. None of these rules affect your statutory rights.
- If you return an item requesting a refund within 28 days of the item being delivered to you or available for collection, ASOS will give you a full refund by way of the original payment method.
- If you return an item requesting a refund within 29 and 45 days of the item being delivered to you or available for collection, ASOS will give you an ASOS gift voucher for the amount equivalent to the price you paid for the item.
- ASOS aims to refund you within 14 days of receiving the returned item.
- ASOS doesn’t accept returns for unwanted items after the relevant returns period above. If you try to make a return, they may have to send it back to your default delivery address and ask you to cover the delivery costs.
Hygiene and customers’ safety is super important to ASOS, so certain items can’t be returned for refunds including:
- Face + Body products if opened, used or protective seal is not intact.
- Underwear if the hygiene seal is not intact or any labels have been broken.
- Swimwear if the hygiene seal is not intact or any labels have been broken.
- Pierced jewellery if the seal has been tampered with or is broken.
If an item is returned to ASOS damaged, worn or in an unsuitable condition, they won’t be able to give you a refund and may have to send it back to you (and ask you to cover the delivery costs).
All items are inspected on return.
All returned items should be sent in their original condition and packaging where possible, including tags (e.g., shoes should be returned with the original shoe box).
Returned items are your responsibility until they reach ASOS, so make sure they’re packed up properly and can’t get damaged on the way!
As the parcel remains your responsibility until it arrives back with ASOS, ensure that you get proof of postage in case you need to contact ASOS about your return.
ASOS are not responsible for any items that are returned by mistake (it happens!). If they’re able to locate the items (it’s not always possible) and you’d like these returned to you, ASOS may ask you to cover the delivery cost.
If ASOS notice an unusual pattern of returns activity that doesn’t sit right: e.g. they suspect someone is actually wearing their purchases and then returning them, ordering and returning loads - way, waaay more than even the most loyal ASOS customer would order or the items returned don’t match what you ordered - then ASOS might have to deactivate the account and any associated accounts. If this happens to you and you think they’ve made a mistake, please get in touch with Customer Care and they’ll be happy to discuss it with you.
If your account has been deactivated and you need to make a valid return, contact Customer Care. They’ll give you a returns label although you’ll be responsible for the cost of returning the goods.
Please note, ASOS reserve the right to take legal action against you if the items you return don’t match what you ordered.
Want to exchange an item?
- ASOS are no longer offering free exchanges to UK customers.
- All returned items will be refunded once they’ve been received by the ASOS warehouse.
- Need a different size or colour of an item? Simply place a new order!